Frequently Asked Questions (FAQ)

Frequently Asked Questions

Are your products genuine?

Yes. Paris Medicos focuses on genuine medicines, wellness products, supplements, skincare, medical devices, and personal care essentials. We recommend checking the packaging, seal, expiry date, batch details, and usage instructions when your order arrives.

How fast do you deliver?

Orders are processed as quickly as possible during business hours. Delivery time depends on product availability, order confirmation, and your city or area. For urgent needs, contact us on WhatsApp before ordering.

Can I ask about product availability before ordering?

Yes. Send the product name or screenshot on WhatsApp and our team will confirm availability, price, and any suitable alternatives.

Do you offer discreet packaging?

Yes. Sexual wellness and sensitive personal-care products are packed discreetly in neutral outer packaging whenever possible.

Can medicines, supplements, or personal-care items be returned?

Returns depend on product condition, safety rules, hygiene seals, expiry concerns, and whether the item can be safely resold. Opened, used, temperature-sensitive, intimate, or hygiene-sensitive items may not be returnable unless there is a verified issue.

Do I need a prescription?

Some products may require medical advice or a valid prescription depending on the item. If you are unsure, contact us before ordering. Always follow your doctor or pharmacist's guidance.

Are supplements a replacement for medicine?

No. Supplements are not a substitute for prescribed medicines, a balanced diet, or medical care. If you are pregnant, breastfeeding, taking medication, or managing a health condition, consult a qualified healthcare professional before use.

How should I use medicines safely?

Read the label and leaflet carefully. Do not exceed the recommended dose. Keep medicines away from children. If symptoms persist or worsen, seek medical advice.

Who can I contact for help?

For product questions, special requests, availability checks, or order support, message us on WhatsApp or email parismedicos.com@gmail.com.